Frequently Asked Questions
Everything you need to know about your high-fidelity audio journey.
Do you offer international shipping for high-end audio gear?
Currently, we ship to a select range of international destinations. Shipping costs and delivery times vary by location and are calculated at checkout based on the weight and dimensions of your order.
What is your return policy for headphones and earphones?
Due to hygiene reasons, in-ear monitors and headphones can only be returned if they are unopened and in their original sealed packaging. If a product is faulty, it is covered under our standard manufacturer warranty.
Can I audition equipment before making a purchase?
Yes, we have dedicated listening rooms in our physical showrooms. We highly recommend booking an appointment in advance so we can have your specific amplifier, DAC, or headphone combination ready for testing.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through services like Afterpay and ZipMoney to help you invest in the sound system of your dreams.
How do I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's website to monitor your shipment's progress in real-time.
Are all products sold on Addicted To Audio brand new?
Yes, we only sell brand new, authentic products sourced directly from authorized distributors. Every purchase includes a full manufacturer's warranty for your peace of mind.